Returns & Refunds

1. Right of Withdrawal

You have the right to withdraw from your contract within 14 calendar days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), physically receives the goods.

For contracts involving multiple goods ordered in one order but delivered separately, the withdrawal period expires 14 days after the day on which you receive the last item.

To exercise your right of withdrawal, you must inform us of your decision by an unambiguous statement. You may use any of the following methods:

• •Email: Send a withdrawal notice to [email protected]
• •Phone: Call us at +359 888 218 238 (BG) or +43 660 2326975 (AT)
• •Post: Send a written notice to: LabForty Ltd., 131 Aleksandar Stamboliyski Blvd., Plovdiv 4000, Bulgaria
• •Withdrawal Form: Use the EU Model Withdrawal Form provided below

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the 14-day period has expired.

2. How to Return

3. Eligible Items

The following items are eligible for return under the 14-day right of withdrawal:

4. Exceptions to the Right of Withdrawal

In accordance with Article 16 of the EU Consumer Rights Directive 2011/83/EU, the right of withdrawal does not apply to the following:

5. Condition of Returned Goods

You may handle the goods only as necessary to establish their nature, characteristics, and functioning, in the same way as you would be allowed to do in a physical store.

• •Original packaging is preferred but not a mandatory condition for exercising withdrawal. However, lack of original packaging may affect the diminished value assessment.
• •All accessories, cables, manuals, and items included in the original box should be returned.
• •Products must be free of physical damage caused by the consumer (drops, scratches, liquid damage).

6. Refund Process

If you withdraw from the contract, we will reimburse all payments received from you, including the cost of standard delivery (if applicable).

• •Refunds are issued using the same payment method used for the original purchase, unless you expressly agree otherwise.
• •We will process the refund within 14 days from the day we receive the returned goods back, or from the day you provide proof of having sent the goods back, whichever is earlier.
• •We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
• •If you chose a type of delivery other than the least expensive standard delivery offered by us, we are not obliged to refund the supplementary delivery costs.
• •Any reduction in refund due to diminished value (see Section 5) will be communicated to you before the refund is processed.

7. Return Shipping Costs

You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired.

9. Statutory Warranty — 2-Year Legal Guarantee

Under EU Directive 2019/771 on the sale of goods and the Bulgarian Consumer Protection Act, all goods sold to consumers carry a minimum 2-year legal guarantee of conformity from the date of delivery.

This statutory warranty is distinct from any manufacturer warranty (e.g., Apple Limited Warranty, Dell ProSupport). Manufacturer warranties are provided in addition to, and do not replace, your statutory rights.

Remedies hierarchy:

• 1.Repair — Free repair of the defective goods within a reasonable time
• 2.Replacement — Free replacement if repair is not possible or would cause significant inconvenience
• 3.Price reduction — Proportionate reduction of the price if neither repair nor replacement is possible
• 4.Full refund — Termination of the contract and full refund if the lack of conformity is significant

10. Defective Goods — Filing a Complaint

If you discover a defect in the goods, you must notify the seller within 2 months of discovering the defect, as required by the Bulgarian Consumer Protection Act (Art. 126 ZZP). Failure to notify within this period does not deprive you of your rights but may affect the evidence.

• •Contact [email protected] with your order number, description of the defect, and photographs if possible.
• •We will issue a written confirmation of your complaint within 24 hours, including a complaint registration number and the date.
• •Repair or replacement will be carried out free of charge, without significant inconvenience to you, within a reasonable period.
• •If repair or replacement is not possible, you are entitled to a proportionate price reduction or a full refund.
• •All return shipping costs for defective goods are borne by LabForty Tech.

The consumer complaint does not affect your right to seek further remedies under Bulgarian law, including through the Consumer Protection Commission (KZP) or the courts.

11. Business-to-Business (B2B) Returns

• •B2B returns are accepted only by prior written agreement with LabForty Tech.
• •Warranty claims for business customers are governed by the Bulgarian Commercial Act (Targovski Zakon) and the general provisions of the Obligations and Contracts Act (ZZD).
• •For B2B warranty inquiries, please contact us at [email protected] with your company details and invoice number.